complaints

Love Their Complaints

The voice of an account service manager rose above the rest during a recent industry event. A client, the man complained to a colleague, had rewritten ad copy to include certain sale items. Seemingly-frustrated, the man recounted the story with great detail, including the fact that the client had completely rewritten the copy for the advertisement. “I would love my …

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Sowing Internal Clients

Whether we are employers or employees, managers or managed, the complexion of employment relationships has changed considerably as employment and society have changed. Although technology has created many thousands of positions that previously did not exist, I am concerned that perhaps some of the traditional and humanitarian core values of employment have been replaced or deleted altogether. My grandfather, Army …